Information we collect
When you contact us or request an assessment, we may collect your name, email address, telephone number, company or organisation, project details, building location and any photographs or documents you choose to provide.
Data and enquiry information
Privacy policy.
This policy explains how Flat Roof Services by Forti Nova handles information provided through roofing enquiries, assessments and project communications.
Last reviewed: 24 August 2026
The short answer
We use the information you provide to respond to and manage your enquiry. We do not sell personal information. Project information is shared only where relevant to assessment, technical support or approved-contractor delivery.
How information is handled
How we handle personal information.
How we use it
We use the information to respond to enquiries, assess project requirements, prepare quotations or specifications, coordinate relevant suppliers and approved contractors, and communicate about the requested work.
Lawful handling and retention
Personal information is handled only for legitimate enquiry, contractual, operational and legal purposes. We retain it only for as long as reasonably required for those purposes and applicable record-keeping obligations.
Who may receive it
We do not sell personal information. Where required to progress an enquiry, relevant information may be shared with authorised Forti Nova personnel, system manufacturers, professional advisers or suitable approved contractors, subject to the project and appropriate controls.
Security
Reasonable organisational and technical measures are used to protect information from unauthorised access, alteration, disclosure or loss. No internet transmission or storage method can be represented as completely risk-free.
Your rights
Depending on the circumstances, you may request access, correction, restriction, objection, portability or deletion of your personal data. You may also raise a concern with the UK Information Commissioner's Office.
Privacy contact